Senior Business Administrator, East Sussex County Council

Locations St Mary’s House, Eastbourne, BN21 3UU, GB(Hybrid)

Working Hours 37

Salary £27,709 – £28,608 per annum

Working Pattern Full Time

Contract Type  Permanent Contract

Closing date|:  11th October 2026

Do you want to be a part of a busy, dynamic, administration team supporting Social Workers making a difference to children and families in East Sussex? If so, you may be interested in our Senior Business Administrator role.

Our Senior Business Administrators have a key role providing administrative support to Social Workers within Locality Children’s Services. The role is fast-paced and varied: it includes telephone contact with professionals and clients, email communication, minute taking of strategy meetings which can be complex, as well as other administrative tasks. Full training and support will be given to ensure your success in the role. Once fully trained, hybrid working can be offered.

We are looking for candidates who have:

  • The ability to minute and produce accurate records of meetings
  • Knowledge of using email and software such as the Microsoft Office Suite with a good understanding of managing calendars and setting up MS Team calls
  • The ability to communicate effectively to a range of people, including the ability to converse at ease with customer and provide advice in accurate spoken English
  • The ability to exercise discretion in dealing with sensitive information to maintain strict confidentiality where appropriate
  • The ability to undertake research and learn new information quickly in a self-directed way

Key Tasks:

  1. Undertake minutes of complex meetings about vulnerable clients. Minute, produce and distribute accurate records of meetings, including safeguarding, best interest meetings and/or case conference and complex case meetings, in accordance with statutory and local guidance.
  2. Undertake and continuously improve administrative duties including responding to email enquiries, providing telephone cover and message service, checking and distributing post, setting and maintaining office processes, arranging meetings and maintaining diaries.
  3. Drafting and writing emails or letters on behalf of others.
  4. Collate information and produce summary reports, including research and analysis as appropriate.
  5. Accurately input data into databases and spreadsheets, including processing, retrieving and cleansing data as necessary.
  6. Develop and maintain knowledge of the service and interconnected services and knowledge of the roles and practices of the team in order to support administrative processes.
  7. Liaise with internal and external colleagues and clients as appropriate, sharing information as directed and ensuring Council procedures are properly followed.
  8. Establish, maintain and monitor all paper and electronic filing systems, including establishment of new files and creation of documents such as spreadsheets.
  9. Provide support to individual managers as required, including diary management and  travel planning.
  10. Arranging and supporting events and meetings. This will include sending out invites, booking rooms/MS Teams call set up, collating and distributing agendas and minutes.
  11. Support managers in maintaining property and facilities and their security. This will include delegated responsibilities in relation to health and safety  and fire checks and records and controller of premises duties such as opening and closing buildings and reporting issues.
  12. Undertake reception duties in an office/establishment, or support reception staff to respond to and admit visiting members of the public. This will include assisting clients and members of staff at the reception point, ensuring they follow signing in and out procedures, making decisions about allowing visitors access to an establishment or department, calling security or a manager if required.
  13. Administer transactional financial processes, including payment cards for ordering goods and service, petty cash, purchase orders and processing invoices in line with Council standards.
  14. Undertake the role of loggist, recording information, decisions, and actions at departmental business continuity and major incident meetings, and produce and distribute accurate records of meetings in advance of the next meeting.

Apply to: www.eastsussex.gov.uk/jobs

For more information about this position, please contact People Matter Working for You team. We will register you as a client, review your CV and provide a career action plan for this and future applications. We can also help you develop and practice interview skills. Our services are free. Please email: moira@people-matter.org.uk or call 07914 425733.

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