How can I access your services?

You can telephone or visit our reception and make an appointment to see an Adviser, or book to attend a Workshop. You will be asked to complete a registration form at your first visit and this will allow you to access all of our services.

Do you see people of any age?

There is no upper age limit for people who wish to access our services but there is a lower age limit of 19, or 18 if in receipt of JSA, ESA, PIP or Universal Credit. The reason for this restriction is that the career needs of young people should be met through education. Jobseekers who are below our age criteria can be helped by the Youth Employability Service (Y.E.S.) who offer full employment support to young adults.

Will you see people who are currently employed?

Yes. Our services are available to anyone who needs advice about their career. We have helped people from a variety of sectors and at all levels of employment. We can also offer to support to Managers, Directors and CEOs who would like to engage our services to offer support to their staff.

How many people can attend a workshop?

To meet our current Covid compliance policy, there is an upper limit of 4 people for the Volunteering for Jobseekers and for the Food Hygiene workshops as these are held in our computer suite. For all other workshops we can accommodate a maximum of 6 people. If there are fewer than 3 people booked onto a workshop we may rearrange it to an alternative date. Attendees should be fully vaccinated unless medically exempt.

What if I have made an appointment but can’t attend?

Please let us know as soon as possible, either by emailing or contacting Reception: 07843 190738 or 01323 431289. We may be able to offer your appointment to another client who is on our ‘cancellation list’.

What if I missed my appointment and I didn’t let you know?

If you fail to attend a telephone or face-to-face appointment this will be recorded and you may not be able to access our services. Although we offer our services free of charge, our time is extremely valuable to us and to other clients who are waiting for appointments – especially those whose urgently need help.

I need to see an Adviser today but there aren’t any appointments until next week. What can I do?

People make all sorts of demands on us as individuals and on our services. Clients who are being seen are given maximum support and work always goes on behind the scenes to meet expectations and needs. If you don’t have an appointment but need to see an adviser urgently, we will try to help you if we can.

Do you have another question?

Please email with your enquiry.

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The People Matter Trust Ltd is a Registered Charity No: 1062467 and is a Company Limited by Guarantee. Registered in England and Wales No: 03360047.

Registered office: Chantry House, 22 Upperton Road, Eastbourne, East Sussex, BN21 1BF | Terms and Conditions | Privacy Policy | Disclaimer

Tel: (01323) 431289