Guest Relations Manager, The Grand Hotel, Eastbourne
Salary/Benefits Competitive Salary, plus a share of the service charge*
Contract type Permanent
Hours Full Time
Hours per week 40
Closing date 15/11/2026
Guest Relations Manager – Full Time to join our friendly team Live in accommodation available
Overview:
To act as front-line person between our Guests and Front Desk for all guests’ expectations and to be part of a warm, caring and professional team member working closely alongside with Reception, Concierge and Reservations. The role does require to carry out Duty Management shifts.
Hours of work will be 40 hours per week, working five days out of seven, including weekends and evenings, so flexibility is required.
Key Responsibilities:
A background in dealing with customer service
- Has a proactive interest in genuine hospitality, be confident, discreet and positive.
- Act as the liaison between Concierge and Reception, ensuring smooth running of guests’ expectations.
- Good command of English, be an excellent communicator
- Well organised with proven problem-solving skills, have the confidence to deal with guest issues and display attention to detail.
Person Specification:
- Previous experience within hospitality
- Ability to make sound decisions independently and remain calm under pressure
- Experience supervising and coordinating teams across multiple departments
- Excellent written and verbal communication skills
- Attention to details
- Knowledge of hotel operations
Apply to: www.careers.elitehotels.co.uk/jobs.
For more information about this position, please contact People Matter Working for You team. We will register you as a client, review your CV and provide a career action plan for this and future applications. We can also help you develop and practice interview skills. Our services are free. Please email: moira@people-matter.org.uk or call 07914 425733.