Salary: £24,799.68 – £25,013.76 p.a.
Contract Type: Full Time / Fixed Term for 2 years / Open to Job Share
Hours: 37
Location: Hailsham/Hybrid
Closing date: Tuesday, 6th May 2025
Are you an experienced administrator who enjoys doing a variety of tasks, and dealing with customers?
Who?
We are looking for a Planning Support Assistant to join our busy Planning Support Team, who are responsible for the processing of all planning applications and appeals within the district, as well as being the initial point of contact for planning application enquiries from external and internal agents/customers.
What will you be doing?
Providing administrative support to the Team which processes over 3,500 applications per year.
Dealing with enquiries and requests for information from members of the public and internal colleagues.
Implementing service improvements, ensuring your work is prioritised and statutory deadlines are met.
What do you need?
Previous experience of working as an administrator.
Excellent communication skills and able to confidently deal with internal and external customers.
Strong attention to detail, able to multitask, be methodical and work to deadlines.
Good IT skills.
An ability to work under pressure which will be fundamental in providing effective support.
Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
Main Activities:
- To undertake all necessary administration duties relating to the registration and processing of planning and other applications including but not limited to the management of fees and consultations.
- To deal and respond to correspondence updating system/information records ensuring documents are managed correctly and redacted accurately to comply with Data Protection protocols.
- Process revised plans including uploading to the planning system and ensuring that all documentation is displayed (and kept up to date) on the internal systems and on-line on the Council’s web site ensuring documents are managed correctly and redacted accurately to comply with Data Protection protocols.
- To make up planning application files in accordance with current procedures and distribute as necessary and ensure the planning register is kept up to date.
- To assist in the preparation, circulation and publication of documents related to Planning Committee, weekly lists and press notices.
- To assist wider members of the Development Management team where required contributing to regular team meetings aimed at improving service delivery and the future work of the team.
- To abide by the Council’s Equal Opportunity Policy Statement which makes commitment to promote equal opportunities and race equality in Wealden.
- To act in accordance with the Council’s health and safety policy to take reasonable care for your own health and safety and that of others who may be affected by your work activity.
- To undertake such other activities as may be decided by the Council or the Planning Services Improvement Manager.
| PERSON SPECIFICATION |
| CRITERIA | ATTRIBUTES | ESSENTIAL | DESIRABLE |
| Experience | Process Management | Y | |
| Office Administration | Y | ||
| Experience dealing with customers and/or members of the public in writing, face to face and on the telephone | Y | ||
|
Qualifications/ Education
|
Educated to A Level or equivalent | Y | |
| Knowledge | Planning and Development Management in a Local Authority setting | Y | |
| Previous experience of managing planning application process and validation | Y | ||
|
Skills and aptitudes
|
Able to communicate with a range of people from different backgrounds including social, ethnic and professional both verbally and in writing | Y | |
| Able to work as part of a team as well as on own initiative with minimal supervision | Y | ||
| Ability to organise and prioritise workload with good organisational and time management skills | Y | ||
| Competent IT user with knowledge and ability to use a full range of office management packages and systems | Y | ||
| Strong attention to detail and self-motivated to complete a job accurately | Y | ||
| Provides a high quality, consistent, customer-focused service | Y | ||
| Occupational Requirement to have a command of spoken English sufficient for effective performance. Applies to public facing roles where regular face-to-face or telephone contact is intrinsic to the role | Y |
Apply at: Wealden District Council
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