Duty Manager, The Grand Hotel, Eastbourne.

Salary/Benefits Competitive Salary plus service charge*

Contract type Permanent

Hours Full Time

Hours per week 40

Closing date15/11/2026

Live in accommodation available

Overview:

To act as the front-line person for all guest expectations, ensuring a consistently high level of service and guest satisfaction. To be part of a warm, caring, and professional team, working closely alongside all departments while overseeing the smooth day-to-day operation of the hotel.

Hours of work will be 40 hours per week, working five days out of seven, including weekends and evenings, so flexibility is required.

Key Responsibilities

  1. Deliver exceptional guest service and resolve guest concerns professionally and efficiently
  2. Represent the hotel and Elite group with utmost professionalism
  3. Ensure health & safety, fire and security procedures are adhered to at all times
  4. Act as the senior manager on duty, overseeing hotel operations across all departments
  5. Conduct shift briefings and ensure effective inter-departmental communication
  6. To be fully conversant with business demands, supporting departments during peak demand periods
  7. Maintain a good working knowledge of hotel infrastructure, communicating faults to the relevant departments and undertake corrective actions where appropriate
  8. Lead, motivate and support colleagues during shift. Ensure operational standards are adhered to at all times

Person Specification 

  • Previous experience within hospitality
  • Good verbal and written communication skills
  • Ability to handle guest complaints and solve issues professionally
  • Good understanding of Health & Safety procedures and responsibilities
  • Able to work with both colleagues and independently
  • Willingness to be hands on and support all departments when required
  • Attention to details

Apply to: www.careers.elitehotels.co.uk/jobs.

For more information about this position, please contact People Matter Working for You team. We will register you as a client, review your CV and provide a career action plan for this and future applications. We can also help you develop and practice interview skills. Our services are free. Please email: moira@people-matter.org.uk or call 07914 425733.

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