Benefits Officer, Wealden District Council, Hailsham, Eastbourne
Salary: £24,409 – £32,858 p.a (dependent on experience & development milestones)
Contract Type: Permanent / Full Time (open to Job Share)
Hours: 37
Location: Based at Hailsham/Hybrid, East Sussex and Homeworking
We are looking for a Benefits Officer to join our team.
What will you be doing?
- You will assess claims for Housing Benefit and Council Tax Reduction for our customers, ensuring that they receive the financial support they are entitled to and need
- Determine entitlement by accurately calculating customer’s household, disabilities, income, savings, investments, and rents, determining which scheme applies to them before entering information accurately onto the Academy system
- Liaise with voluntary organisations, other services of the Council or other organisations, to ensure customers receive a comprehensive service, sound advice and are supported to make informed choices
- Identify customers who should be claiming Housing Benefit or Council Tax Reduction and help them to make a claim online or face to face
What do you need?
- Knowledge and understanding of benefits legislation and guidance is desired but not essential, as well as strong communication and problem-solving skills
- A positive and proactive attitude, and a commitment to delivering excellent customer service and continuous improvement
- Experience of dealing with customers and/or members of the public and handling personal or sensitive information
What do we offer?
- Working for a great, forward thinking Local Authority.
- Excellent salary, pension, flexible working, fantastic employee benefits and comprehensive staff health & wellbeing scheme.
- A friendly, supportive team and a range of opportunities for continuing professional development.
- Hybrid working with the ability to work from home as well as from our newly refurbished offices in Hailsham.
- Free parking
Apply to: https://www.wealden.gov.uk/?s=Benefits+officer#gsc.tab=0&gsc.q=Benefits%20officer&gsc.page=1
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