How can I access your services?
You can telephone or visit our reception and make an appointment to see an Adviser, or book to attend a Workshop. You will be asked to complete a registration form at your first visit and this will allow you to access all of our services.
Do you see people of any age?
There is no upper age limit for people who wish to access our services but there is a lower age limit of 19, or 18 if in receipt of JSA, ESA or Income Support. The reason for this restriction is that the career needs of young people should be met through education. Jobseekers who are below our age criteria can be helped by the Youth Employment Service (Y.E.S.) who offer full employment support to young adults.
Will you see people who are currently employed?
Yes. Our services are available to anyone who needs advice about their career. We have helped people from a variety of sectors and at all levels of employment. We can also offer to support to Managers, Directors and CEOs who would like to engage our services to offer support to their staff.
How many people can attend a workshop?
There is an upper limit of 6 people for the Volunteering for Jobseekers workshop as this is held in our computer suite. For all other workshops we can accommodate a maximum of 10 people. On the rare occasion that a workshop does not exceed 3 people we may rearrange it and provide participants with an alternative date.
What if I have made an appointment but can’t attend?
Please let us know as soon as possible, either by emailing or contacting Reception: 01323 431289. We may be able to offer your appointment to another client who is on our ‘cancellation list’.
What if I missed my appointment and I didn’t let you know?
You will be sent a text message the day before your appointment as a reminder. If you fail to attend an appointment it will be recorded and you may not be able to access our services. Although we offer our services free of charge, our time is extremely valuable to us and to other clients who are waiting for appointments – especially those whose urgently need help.
I need to see an Adviser today but there aren’t any appointments until next week. What can I do?
People make all sorts of demands on us as individuals and on our services. Clients who are being seen are given maximum support and work always goes on behind the scenes to meet expectations and needs. We take the stance that while your lack of planning is not our emergency – your genuine emergency is our emergency. If this is the case, register your concerns with a Receptionist who will refer you to one of the Management Team. They will assess whether or not we have the resources to meet your needs at that time or refer you to another service provider who might be better equipped to help.
Do you have another question?
Please email email@example.com with your enquiry.